Terms and Conditions

Campy Yallaa

In these terms and conditions:

“Accommodation” means a tent and/or a caravan and/or a motorhome and/or a campervan and/or a camping pod and/or a glamping unit and/or pre-erected tents and/or a safari tent and/or shepherd’s huts.

“Site” means a camping equipment reservation site.

“Site Specific Rules” means the rules in effect on the relevant Site.

“you” or “your” means the person named in the booking confirmation.

"We" or "Us" in this Privacy Policy means the operator of the Website, campy-yallaa.tn carrying out its activity under the name of Campy Yallaa, and all references to “user” or “visitor” designate any Customer or Hosting Provider (hereinafter defined) of the Website and, where applicable, any person occasionally browsing it.

1. Your reservation

1.1. We reserve the right to accept or refuse bookings at our sole discretion.

1.2. Your contract with us will begin when we issue your booking confirmation. Your contract with us will be governed by the terms and conditions set out in these terms and conditions.

1.3. All bookings are formally confirmed when we send you your booking confirmation. Your booking confirmation will show the Accommodation you have booked, the dates of your booking, the number of people, and the total amount paid for your booking. We will send you your booking confirmation by email or, upon request, by post.

1.4. You, as the person making the booking, will be responsible for all members of your party. You, as the party leader, must be at least 18 years old at the time of booking.

1.5. Children under 18 must be accompanied by an adult.

1.6. We can only discuss your bookings (including any changes) with you, we cannot discuss the booking with any other member of your party unless you give us express consent to do so.

2. Pay for your accommodation

2.1 You must pay us the full amount payable for your booking at the time of booking.

2.2 We will only accept payments by cheque if the cheque is drawn on a UK based bank; this is due to the additional costs and processing time of cheques outside this area.

2.3 Promotional offers will only be applied if they are valid and quoted at the time of booking. Promotional offers cannot be combined or used retrospectively to apply to existing bookings. In addition, we reserve the right to change or withdraw a promotional offer at any time by amending or removing the details of such offers from the relevant sections of our website. Where we are unable to offer you a discount or offer on your booking due to the withdrawal or amendment of such offer:

2.3.1. If we have not confirmed your booking, we will send you an email to inform you that the offer is no longer available and to cancel your booking.

2.4 In the event that a balance remains unpaid eight weeks before the stay, we will remind you by email, post or telephone. If you do not make the relevant payment within 14 days of the due date, we will assume that you wish to cancel your booking. If this happens, your booking will be immediately cancelled and the cancellation fees detailed in section 4.3 (“If you wish to cancel your booking”) will apply.

3. Prices of our accommodation

3.1. We regularly review and change the prices we charge for our Accommodation. Any price information in brochures is not valid and for the most up-to-date pricing information, please refer to the relevant section of our website or call the venue directly. We will confirm the price of your Accommodation at the time you make your booking and in your booking confirmation.

3.2. All prices quoted by telephone, on our website or in any notice relating to the Site include VAT. If VAT rates change, we reserve the right to amend our prices accordingly. VAT invoices can be provided upon request.

3.3 All prices quoted on our website or by telephone are for Accommodation only. Some sites may charge for electrical hookups, showers, and laundry facilities. Details of additional charges can be found on the booking page.

4. If you wish to cancel your reservation

4.1. Your contract with us is a contract for the provision of Leisure Accommodation on a specific date or dates, which means you do not have a legal right to change your mind and cancel the contract. We do, however, offer you the right to cancel your contract subject to the provisions of this Section 4.

4.2. If you wish to cancel a confirmed booking, you must contact the Site directly by telephone, email or in writing as soon as possible, quoting your booking reference and, in any event, before the first day of your booking. Your booking will be cancelled from the day we receive your telephone call, email or written notification, and will be subject to the cancellation charges as detailed in section 4.3 below.

4.3. Our cancellation fees are calculated based on the time between when we receive notification from you that you wish to cancel your booking and when your booking begins. Our cancellation fees are set out in the table below:

.

4.4. If you cancel your booking after the booking start date, we will not issue a refund for the remaining nights of your booking. For clarity, this includes cases where you cancel your booking for a reason beyond your reasonable control, including, but not limited to, adverse weather and illness. We strongly recommend that you purchase holiday insurance to compensate you in these circumstances.

5. If you wish to modify your reservation

5.1. If you wish to change any details of your confirmed booking, you must notify the Site directly by telephone, email or in writing, quoting your booking reference as soon as possible. This includes details such as the number of pitches, the number of guests, and the size of your Accommodation.

5.2. Although we will do our best to accommodate you, we cannot guarantee that we will be able to accommodate any change request.

5.3. If we change your booking, you will be charged an administration fee of £15 to cover our costs in changing your booking. You must also pay us any additional accommodation charges due as a result of the change – we will confirm the amount of any additional accommodation charges due at the time we change your booking. If your accommodation charges are lower as a result of the change, we will refund you the difference at the time we change your booking, less the administration charge mentioned above.

6. If we have to change or cancel your reservation

6.1. We don't expect to have to make any changes to your booking, but sometimes problems arise and bookings need to be changed or cancelled. We will only change or cancel your booking:

6.1.1. if it is necessary to carry out or complete essential repair or restoration work; or

6.1.2. for other reasons unforeseen at the time you made your booking and beyond our reasonable control. This may include occasions where the Accommodation becomes inaccessible due to a severe weather warning from the weather bureau or other severe weather event.

6.2. If we have to change or cancel your booking for the reason set out in section 6.1.1, we will do our best to offer you a suitable alternative booking. If we are unable to offer you a suitable alternative, or if you do not accept the alternative we offer, the booking will be deemed to be cancelled and we will refund the full amount you paid to us for the booking.

6.3. If we have to change or cancel your booking for the reasons set out in section 6.1.1, we will only be liable for foreseeable losses you suffer as a result of that change or cancellation and we will not be liable for any unforeseeable losses you suffer as a result of that change or cancellation. A loss is foreseeable if it is an obvious consequence of our changing or cancelling your booking or if it was contemplated by you and us at the time we entered into this contract.

6.4. If we have to change or cancel your booking in accordance with 6.1.2 because it becomes impossible to deliver the booking due to unforeseen events beyond our reasonable control, we will do our best to offer you a suitable alternative booking for the same or alternative dates. If you do not accept the alternative we offer, the booking will be deemed to be cancelled and no refund of any sums paid will be offered.

6.5. It is a condition of your booking that you obtain appropriate travel insurance for all members of your party. This should ideally cover illness, cancellation, and injury during your stay.

7. Special requests

7.1. Special requests must be requested at the time of booking and no later than 14 days before travel. Although we will do our best to accommodate you, we cannot guarantee that we will be able to meet every request.

8. Group Reservations

8.1. Group bookings can only be accepted for organized groups. For more information on our group policy for each site, please refer to our site-specific rules. Bookings for all groups, including large families or groups of friends, must be notified to and approved by us at the time of booking. Most sites are not suitable for stag, hen, or birthday parties. If you wish to use the Site for such a group, you must contact us and notify us prior to booking and obtain our prior consent to such use.

8.2. Group bookings can only be made by calling the relevant Site and cannot be made online.

8.3. Our sites have different rules and practical requirements for group bookings, which may be made available on our website or otherwise communicated to you. Please ensure that you understand these rules and practical requirements before making any group booking.

8.4. Please note that if you do not comply with our rules on group bookings as set out in this Section 8, we may need to exercise our rights under Section 14 (“Our Right to Evict”).

9. Visitor Standards and Behavior

9.1. Site-specific rules are available in the Site section of our website and are provided with your booking confirmation. You will also receive site-specific rules upon arrival at the site. The site-specific rules contain important information about your stay with us. Please ensure that you and your party read the site-specific rules carefully before booking and again upon arrival.

9.2. Each Accommodation must be at least 6 meters apart from any other Accommodation. In exceptional circumstances where multiple Accommodations are permitted on a pitch, they must be at least 3 meters apart from any other Accommodation.

9.3. No stakes should be buried less than 150 mm in the ground because, on certainSssites, there are underground services.

9.4. You must only use the Accommodation for the purposes of your holiday. You must not use the Accommodation for any other purposes, including, without limitation, commercial purposes, without our prior written consent.

9.5. You must keep the Accommodation and its contents clean and tidy and leave them in the same condition as upon arrival.

9.6. You must not use the Accommodation, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or inconvenience to neighbors or anyone else during your stay.

9.7. Smoking is prohibited in all areas of your Accommodation. Please note that smoking includes the use of vapors and/or e-cigarettes. You and your party must not smoke inside your Accommodation. You and your party must not use candles, tea lights, fireworks, or Chinese lanterns in your Accommodation.

9.8. You and your party may only use a barbecue on site if it is placed outside and raised off the ground. You and your party must not use barbecues, gas stoves, or other open flames and cooking equipment inside a tent or glamping accommodation unless they are provided as part of the accommodation offer.

9.9. Dogs are permitted on some of our sites (subject to local charges), as detailed in the section of our website relating to each site and in the site-specific rules. You must notify us at the time of booking if you wish to bring a dog to any of our dog-friendly sites. Dogs must be kept on a lead when not inside the Accommodation. Unfortunately, no other pets are allowed on our sites unless otherwise stated on our website relating to each site and in the site-specific rules. Assistance dogs are permitted on our sites; however, you must notify us at the time of booking if you wish to bring an assistance dog with you.

9.10. The flying of drones at the Accommodation and/or on any National Trust land is not permitted in accordance with the National Trust's drone policy which can be found here .

9.10. You must not charge an electric vehicle from the Accommodation unless a designated electric vehicle charging point has been provided.

9.11. The use and storage of firearms or weapons is not permitted in any part of the Accommodation or in cars parked at the Accommodation.

9.12. Please note that if you fail to comply with the standards and behaviors set out in this Section 9, we may need to exercise our rights under Section 14 (“Our Right to Evict”).

10. Maximum occupancy of your Accommodation

10.1. You must ensure that the maximum number of persons occupying the Accommodation does not exceed the maximum occupancy limits set out on our website and in the Site-Specific Rules. You must not bring additional camp beds into the Accommodation. For the purpose of occupancy limits, a child over 2 years of age is considered an occupant.

10.2. We set maximum occupancy limits based on the facilities, space and equipment available at the relevant Site and to comply with applicable regulatory and health and safety requirements. As such, we reserve the right to ask you to leave the Site (without any compensation or refund) if you exceed the maximum occupancy limits as described in this Section 10.

11. Damage to the Accommodation or its contents

11.1. If you discover that anything is missing or damaged upon arrival at your Accommodation, you must notify us immediately at the Site Office. If you do not inform us, we will assume that you caused the damage or loss in question.

11.2. You will be responsible for the cost of any damage to the Accommodation or its contents caused by you or any member of your party or any animal brought with you.

12. If you have a problem or complaint

12.1. We take care to ensure that our Accommodations and Sites are of high quality. However, if you experience any problems with your Accommodation or Site, please contact the Site office immediately and give us the opportunity to resolve them.

12.2. If you have an unresolved complaint, please contact:

Guest Relations Manager, National Trust Holiday Cottages, Heelis, Kemble Drive, Swindon, SN2 2NA, Email: contact@campy-yallaa.tn

12.3 When considering any complaint, we will consider whether we have had the opportunity to investigate it and resolve matters as set out in section 12.1.

12.4. Please note that we will not tolerate any written, verbal or physical abuse towards any of our employees or representatives.

13. Our access rights

13.1. Our staff or subcontractors may need access to your Accommodation in the event of an unforeseen problem, to investigate an incident you have reported, or to carry out certain routine property checks. If this happens, we will do our best to inform you in advance of the date and time we will need access.

13.2. If we need to access your Accommodation for any reason, we will always try to access the property at reasonably convenient times (except in an emergency).

14. Our right of expulsion

14.1. We may terminate our contract with you and require you to immediately vacate your Accommodation and the Site (without any compensation being due to you) if:

14.1.1. we consider that you or your party has committed a material breach of these terms and conditions;

14.1.2. we consider that your behavior or that of your group endangers the safety of our visitors or our staff;

14.1.3. any complaint is made of antisocial or unacceptable behaviour against you or your party;

14.1.4. you or your group cause an unreasonable amount of damage to the property or its contents; or

14.1.5. you exceed the maximum occupancy limit of your Accommodation.

15. Our liability to you

15.1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is foreseeable because of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

15.1.1. Nothing in these terms and conditions is intended to limit our liability for:

15.1.2. death or personal injury caused by our negligence;

15.1.3. fraud or fraudulent misrepresentation by us; or

15.1.4. any breach of the terms implied by sections 10, 11 and 13 of the Consumer Rights Act 2015.

15.2. Nothing in these terms and conditions will affect your legal rights regarding your booking. For a fuller explanation of your legal rights, please visit the Citizens Advice website. www.adviceguide.org.uk or call 03454 040506.

16. Events beyond our control

16.1. We will not be liable for any failure to perform our obligations under these terms and conditions that is caused by an event outside our control.

16.2. An Event Outside Our Control means any act or event beyond our reasonable control, including, without limitation, severe weather, drought, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, strike or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion or failure of public or private telecommunications networks.

17. Some practical information for your stay

17.1. Your check-in and check-out times will be stated in your booking confirmation/site-specific rules. If you do not vacate the Accommodation by the required check-out time, we reserve the right to charge you a late check-out fee to cover any costs incurred.

17.2. If you believe you have left any of your belongings at your accommodation, please contact us as soon as possible. We reserve the right to charge you for any storage and delivery costs we incur in relation to your lost goods. We charge a lost property fee of £10 to cover our administration costs and standard Royal Mail delivery up to 2kg within the UK to return your items to you (subject to the conditions of this clause 17.2). If a request to return your items deviates from these conditions, we reserve the right to charge you an additional fee. Where possible, we will keep all lost items for three months, after which they will be disposed of. Perishable goods will be disposed of immediately and therefore cannot be returned. In addition, we will only be able to return items authorised by Royal Mail. For more information, please see ourFAQ .

17.3. Many of our sites are in rural areas and it is important that you and your group do not disrupt or endanger the livelihoods of those working on the property or surrounding land.

17.4. Bats and other wildlife may be present on some of our Sites. We ask that wildlife and other animals are not interfered with. Any disturbance caused by wildlife must be reported to us immediately and reasonable steps will then be taken to assist you. Please remember that bats are a protected species and it is illegal to interfere with them or their habitat.

17.5 For more practical information about your stay, please visit the frequently asked questions section of our website –  https://www.nationaltrust.org.uk/features/holiday-faqs

18. Entire Agreement

18.1. This Agreement constitutes the entire agreement between you and us and supersedes and extinguishes all previous promises, representations and undertakings.

18.2. No one other than a party to this Agreement shall have any right to enforce any of its terms.

19. Data protection

19.1. We will process your personal data provided in connection with this activity in order to communicate with you about your booking and, from time to time, to request feedback that will enable us to improve your future experience with the Trust.

For more information on how we process your personal data, please see our privacy policy on our website at www. nationaltrust.org.uk/features/privacy-policy .

19.2. If you wish to change the way we communicate with you at any time, you can write to the address shown in the brochure or on the website; you can also send an email to guestrelations@nationaltrust.org.uk  or call 0344 800 2070.

19.3 In accordance with the latest government guidance, the National Trust supports Test and Trace by providing the name and contact details of the person booking the holiday if requested by the NHS Test and Trace scheme in England or the HSC Test, Trace, Protect scheme in Northern Ireland or the Test, Trace and Protect scheme in Wales. Where the provision of this information is voluntary, if you do not wish your information to be disclosed, please contact guestrelations@nationaltrust.org.uk upon arrival at your vacation rental.

Please be assured that National Trust will not collect any personal health-related data as part of the NHS Test and Trace program.

20. Applicable law

20.1. These terms and conditions are governed by English law. You and we agree to submit to the exclusive jurisdiction of the English courts.

Camping and glamping

In these terms and conditions:

“Accommodation” means a tent and/or a caravan and/or a motorhome and/or a campervan and/or a camping pod and/or a glamping unit and/or pre-erected tents and/or a safari tent and/or shepherd’s huts.

“Site” means a camping and/or caravan and/or glamping site.

“Site Specific Rules” means the rules in effect on the relevant Site.

“you” or “your” means the person named in the booking confirmation.

“we”, “us” or “our” means the National Trust (Enterprises) Limited (company number 01083105) of Heelis, Kemble Drive, Swindon, Wiltshire, SN2 2NA.

1. Your reservation

1.1. We reserve the right to accept or refuse bookings at our sole discretion.

1.2. Your contract with us will begin when we issue your booking confirmation. Your contract with us will be governed by the terms and conditions set out in these terms and conditions.

1.3. All bookings are formally confirmed when we send you your booking confirmation. Your booking confirmation will show the Accommodation you have booked, the dates of your booking, the number of people, and the total amount paid for your booking. We will send you your booking confirmation by email or, upon request, by post.

1.4. You, as the person making the booking, will be responsible for all members of your party. You, as the party leader, must be at least 18 years old at the time of booking.

1.5. Children under 18 must be accompanied by an adult.

1.6. We can only discuss your bookings (including any changes) with you, we cannot discuss the booking with any other member of your party unless you give us express consent to do so.

2. Pay for your accommodation

2.1 You must pay us the full amount payable for your booking at the time of booking.

2.2 We will only accept payments by cheque if the cheque is drawn on a UK based bank; this is due to the additional costs and processing time of cheques outside this area.

2.3 Promotional offers will only be applied if they are valid and quoted at the time of booking. Promotional offers cannot be combined or used retrospectively to apply to existing bookings. In addition, we reserve the right to change or withdraw a promotional offer at any time by amending or removing the details of such offers from the relevant sections of our website. Where we are unable to offer you a discount or offer on your booking due to the withdrawal or amendment of such offer:

2.3.1. If we have not confirmed your booking, we will send you an email to inform you that the offer is no longer available and to cancel your booking.

2.4 In the event that a balance remains unpaid eight weeks before the stay, we will remind you by email, post or telephone. If you do not make the relevant payment within 14 days of the due date, we will assume that you wish to cancel your booking. If this happens, your booking will be immediately cancelled and the cancellation fees detailed in section 4.3 (“If you wish to cancel your booking”) will apply.

3. Prices of our accommodation

3.1. We regularly review and change the prices we charge for our Accommodation. Any price information in brochures is not valid and for the most up-to-date pricing information, please refer to the relevant section of our website or call the venue directly. We will confirm the price of your Accommodation at the time you make your booking and in your booking confirmation.

3.2. All prices quoted by telephone, on our website or in any notice relating to the Site include VAT. If VAT rates change, we reserve the right to amend our prices accordingly. VAT invoices can be provided upon request.

3.3 All prices quoted on our website or by telephone are for Accommodation only. Some sites may charge for electrical hookups, showers, and laundry facilities. Details of additional charges can be found on the booking page.

4. If you wish to cancel your reservation

4.1. Your contract with us is a contract for the provision of Leisure Accommodation on a specific date or dates, which means you do not have a legal right to change your mind and cancel the contract. We do, however, offer you the right to cancel your contract subject to the provisions of this Section 4.

4.2. If you wish to cancel a confirmed booking, you must contact the Site directly by telephone, email or in writing as soon as possible, quoting your booking reference and, in any event, before the first day of your booking. Your booking will be cancelled from the day we receive your telephone call, email or written notification, and will be subject to the cancellation charges as detailed in section 4.3 below.

4.3. Our cancellation fees are calculated based on the time between when we receive notification from you that you wish to cancel your booking and when your booking begins. Our cancellation fees are set out in the table below:

.

4.4. If you cancel your booking after the booking start date, we will not issue a refund for the remaining nights of your booking. For clarity, this includes cases where you cancel your booking for a reason beyond your reasonable control, including, but not limited to, adverse weather and illness. We strongly recommend that you purchase holiday insurance to compensate you in these circumstances.

5. If you wish to modify your reservation

5.1. If you wish to change any details of your confirmed booking, you must notify the Site directly by telephone, email or in writing, quoting your booking reference as soon as possible. This includes details such as the number of pitches, the number of guests, and the size of your Accommodation.

5.2. Although we will do our best to accommodate you, we cannot guarantee that we will be able to accommodate any change request.

5.3. If we change your booking, you will be charged an administration fee of £15 to cover our costs in changing your booking. You must also pay us any additional accommodation charges due as a result of the change – we will confirm the amount of any additional accommodation charges due at the time we change your booking. If your accommodation charges are lower as a result of the change, we will refund you the difference at the time we change your booking, less the administration charge mentioned above.

6. If we have to change or cancel your reservation

6.1. We don't expect to have to make any changes to your booking, but sometimes problems arise and bookings need to be changed or cancelled. We will only change or cancel your booking:

6.1.1. if it is necessary to carry out or complete essential repair or restoration work; or

6.1.2. for other reasons unforeseen at the time you made your booking and beyond our reasonable control. This may include occasions where the Accommodation becomes inaccessible due to a severe weather warning from the weather bureau or other severe weather event.

6.2. If we have to change or cancel your booking for the reason set out in section 6.1.1, we will do our best to offer you a suitable alternative booking. If we are unable to offer you a suitable alternative, or if you do not accept the alternative we offer, the booking will be deemed to be cancelled and we will refund the full amount you paid to us for the booking.

6.3. If we have to change or cancel your booking for the reasons set out in section 6.1.1, we will only be liable for foreseeable losses you suffer as a result of that change or cancellation and we will not be liable for any unforeseeable losses you suffer as a result of that change or cancellation. A loss is foreseeable if it is an obvious consequence of our changing or cancelling your booking or if it was contemplated by you and us at the time we entered into this contract.

6.4. If we have to change or cancel your booking in accordance with 6.1.2 because it becomes impossible to deliver the booking due to unforeseen events beyond our reasonable control, we will do our best to offer you a suitable alternative booking for the same or alternative dates. If you do not accept the alternative we offer, the booking will be deemed to be cancelled and no refund of any sums paid will be offered.

6.5. It is a condition of your booking that you obtain appropriate travel insurance for all members of your party. This should ideally cover illness, cancellation, and injury during your stay.

7. Special requests

7.1. Special requests must be requested at the time of booking and no later than 14 days before travel. Although we will do our best to accommodate you, we cannot guarantee that we will be able to meet every request.

8. Group Reservations

8.1. Group bookings can only be accepted for organized groups. For more information on our group policy for each site, please refer to our site-specific rules. Bookings for all groups, including large families or groups of friends, must be notified to and approved by us at the time of booking. Most sites are not suitable for stag, hen, or birthday parties. If you wish to use the Site for such a group, you must contact us and notify us prior to booking and obtain our prior consent to such use.

8.2. Group bookings can only be made by calling the relevant Site and cannot be made online.

8.3. Our sites have different rules and practical requirements for group bookings, which may be made available on our website or otherwise communicated to you. Please ensure that you understand these rules and practical requirements before making any group booking.

8.4. Please note that if you do not comply with our rules on group bookings as set out in this Section 8, we may need to exercise our rights under Section 14 (“Our Right to Evict”).

9. Visitor Standards and Behavior

9.1. Site-specific rules are available in the Site section of our website and are provided with your booking confirmation. You will also receive site-specific rules upon arrival at the site. The site-specific rules contain important information about your stay with us. Please ensure that you and your party read the site-specific rules carefully before booking and again upon arrival.

9.2. Each Accommodation must be at least 6 meters apart from any other Accommodation. In exceptional circumstances where multiple Accommodations are permitted on a pitch, they must be at least 3 meters apart from any other Accommodation.

9.3. No stakes should be buried less than 150 mm in the ground because, on certainSssites, there are underground services.

9.4. You must only use the Accommodation for the purposes of your holiday. You must not use the Accommodation for any other purposes, including, without limitation, commercial purposes, without our prior written consent.

9.5. You must keep the Accommodation and its contents clean and tidy and leave them in the same condition as upon arrival.

9.6. You must not use the Accommodation, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or inconvenience to neighbors or anyone else during your stay.

9.7. Smoking is prohibited in all areas of your Accommodation. Please note that smoking includes the use of vapors and/or e-cigarettes. You and your party must not smoke inside your Accommodation. You and your party must not use candles, tea lights, fireworks, or Chinese lanterns in your Accommodation.

9.8. You and your party may only use a barbecue on site if it is placed outside and raised off the ground. You and your party must not use barbecues, gas stoves, or other open flames and cooking equipment inside a tent or glamping accommodation unless they are provided as part of the accommodation offer.

9.9. Dogs are permitted on some of our sites (subject to local charges), as detailed in the section of our website relating to each site and in the site-specific rules. You must notify us at the time of booking if you wish to bring a dog to any of our dog-friendly sites. Dogs must be kept on a lead when not inside the Accommodation. Unfortunately, no other pets are allowed on our sites unless otherwise stated on our website relating to each site and in the site-specific rules. Assistance dogs are permitted on our sites; however, you must notify us at the time of booking if you wish to bring an assistance dog with you.

9.10. The flying of drones at the Accommodation and/or on any National Trust land is not permitted in accordance with the National Trust's drone policy which can be found here .

9.10. You must not charge an electric vehicle from the Accommodation unless a designated electric vehicle charging point has been provided.

9.11. The use and storage of firearms or weapons is not permitted in any part of the Accommodation or in cars parked at the Accommodation.

9.12. Please note that if you fail to comply with the standards and behaviors set out in this Section 9, we may need to exercise our rights under Section 14 (“Our Right to Evict”).

10. Maximum occupancy of your Accommodation

10.1. You must ensure that the maximum number of persons occupying the Accommodation does not exceed the maximum occupancy limits set out on our website and in the Site-Specific Rules. You must not bring additional camp beds into the Accommodation. For the purpose of occupancy limits, a child over 2 years of age is considered an occupant.

10.2. We set maximum occupancy limits based on the facilities, space and equipment available at the relevant Site and to comply with applicable regulatory and health and safety requirements. As such, we reserve the right to ask you to leave the Site (without any compensation or refund) if you exceed the maximum occupancy limits as described in this Section 10.

11. Damage to the Accommodation or its contents

11.1. If you discover that anything is missing or damaged upon arrival at your Accommodation, you must notify us immediately at the Site Office. If you do not inform us, we will assume that you caused the damage or loss in question.

11.2. You will be responsible for the cost of any damage to the Accommodation or its contents caused by you or any member of your party or any animal brought with you.

12. If you have a problem or complaint

12.1. We take care to ensure that our Accommodations and Sites are of high quality. However, if you experience any problems with your Accommodation or Site, please contact the Site office immediately and give us the opportunity to resolve them.

12.2. If you have an unresolved complaint, please contact:

Customer Relations Manager, National Trust Holiday Cottages, Heelis, Kemble Drive, Swindon, SN2 2NA, Email: contact@campy-yallaa.tn

12.3 When considering any complaint, we will consider whether we have had the opportunity to investigate it and resolve matters as set out in section 12.1.

12.4. Please note that we will not tolerate any written, verbal or physical abuse towards any of our employees or representatives.

13. Our access rights

13.1. Our staff or subcontractors may need access to your Accommodation in the event of an unforeseen problem, to investigate an incident you have reported, or to carry out certain routine property checks. If this happens, we will do our best to inform you in advance of the date and time we will need access.

13.2. If we need to access your Accommodation for any reason, we will always try to access the property at reasonably convenient times (except in an emergency).

14. Our right of expulsion

14.1. We may terminate our contract with you and require you to immediately vacate your Accommodation and the Site (without any compensation being due to you) if:

14.1.1. we consider that you or your party has committed a material breach of these terms and conditions;

14.1.2. we consider that your behavior or that of your group endangers the safety of our visitors or our staff;

14.1.3. any complaint is made of antisocial or unacceptable behaviour against you or your party;

14.1.4. you or your group cause an unreasonable amount of damage to the property or its contents; or

14.1.5. you exceed the maximum occupancy limit of your Accommodation.

15. Our liability to you

15.1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is foreseeable because of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

15.1.1. Nothing in these terms and conditions is intended to limit our liability for:

15.1.2. death or personal injury caused by our negligence;

15.1.3. fraud or fraudulent misrepresentation by us; or

15.1.4. any breach of the terms implied by sections 10, 11 and 13 of the Consumer Rights Act 2015.

15.2. Nothing in these terms and conditions will affect your legal rights regarding your booking. For a fuller explanation of your legal rights, please visit the Citizens Advice website. www.adviceguide.org.uk or call 03454 040506.

16. Events beyond our control

16.1. We will not be liable for any failure to perform our obligations under these terms and conditions that is caused by an event outside our control.

16.2. An Event Outside Our Control means any act or event beyond our reasonable control, including, without limitation, severe weather, drought, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, strike or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion or failure of public or private telecommunications networks.

17. Some practical information for your stay

17.1. Your check-in and check-out times will be stated in your booking confirmation/site-specific rules. If you do not vacate the Accommodation by the required check-out time, we reserve the right to charge you a late check-out fee to cover any costs incurred.

17.2. If you believe you have left any of your belongings at your accommodation, please contact us as soon as possible. We reserve the right to charge you for any storage and delivery costs we incur in relation to your lost goods. We charge a lost property fee of £10 to cover our administration costs and standard Royal Mail delivery up to 2kg within the UK to return your items to you (subject to the conditions of this clause 17.2). If a request to return your items deviates from these conditions, we reserve the right to charge you an additional fee. Where possible, we will keep all lost items for three months, after which they will be disposed of. Perishable goods will be disposed of immediately and therefore cannot be returned. In addition, we will only be able to return items authorised by Royal Mail. For more information, please see our FAQ .

17.3. Many of our sites are in rural areas and it is important that you and your group do not disrupt or endanger the livelihoods of those working on the property or surrounding land.

17.4. Bats and other wildlife may be present on some of our Sites. We ask that wildlife and other animals are not interfered with. Any disturbance caused by wildlife must be reported to us immediately and reasonable steps will then be taken to assist you. Please remember that bats are a protected species and it is illegal to interfere with them or their habitat.

17.5 For more practical information about your stay, please visit the frequently asked questions section of our website –  https://www.nationaltrust.org.uk/features/holiday-faqs

18. Entire Agreement

18.1. This Agreement constitutes the entire agreement between you and us and supersedes and extinguishes all previous promises, representations and undertakings.

18.2. No one other than a party to this Agreement shall have any right to enforce any of its terms.

19. Data protection

19.1. We will process your personal data provided in connection with this activity in order to communicate with you about your booking and, from time to time, to request feedback that will enable us to improve your future experience with the Trust.

For more information on how we process your personal data, please see our privacy policy on our website at www. nationaltrust.org.uk/features/privacy-policy .

19.2. If you wish to change the way we communicate with you at any time, you can write to the address shown in the brochure or on the website; you can also send an email to contact@campy-yallaa.tn or call +216 52 432 886

19.3 In accordance with the latest government guidance, the National Trust supports Test and Trace by providing the name and contact details of the person booking the holiday if requested by the NHS Test and Trace scheme in England or the HSC Test, Trace, Protect scheme in Northern Ireland or the Test, Trace and Protect scheme in Wales. Where the provision of this information is voluntary, if you do not wish your information to be disclosed, please contact contact@campy-yallaa.tn upon arrival at your vacation rental.

Please be assured that National Trust will not collect any personal health-related data as part of the NHS Test and Trace program.

20. Applicable law

20.1. These terms and conditions are governed by English law. You and we agree to submit to the exclusive jurisdiction of the English courts.